FAQs

Order & Shipping

• What currency are your prices in? All prices on our website are in US dollars (USD).

• Do you ship internationally? Yes, we offer worldwide shipping. Shipping costs and estimated delivery times are calculated at checkout based on your location.

• How long will it take to get my order? Orders typically take 1-3 business days to process before they are shipped. Once shipped, domestic orders usually arrive within 5-7 business days, while international orders can take 7-16 days.

• Can I change or cancel my order? Once an order has been placed, it cannot be canceled or edited. Our warehouse begins processing orders immediately to ensure quick delivery.

Returns & Refunds

• What is your return policy? We accept returns on items within 30 days of the purchase date. The item must be in its original condition. Please note that original shipping charges are non-refundable.

• How do I return a product? To initiate a return, you can use our automated returns portal or contact our customer support team at support@laurageleofficial.us.com.

• What if I receive a broken or damaged item? We apologize for any inconvenience. Please email us at support@laurageleofficial.us.com with your order number and a photo of the damaged item. We will be happy to assist you with a replacement.

Products & General

• How do I find my perfect shade? Our website offers a “Shade Finder” quiz to help you find the right match. You can also contact our team for a personalized recommendation.

• Do you offer price adjustments? We do not offer price adjustments on any products. All sales and items purchased with a discount are final.

• How do I contact customer service? For any questions or concerns, you can email our customer support team directly at support@laurageleofficial.us.com.